Terms & Conditions - Tecno 151 Promise - Tecno Mobile

151 Promise*

*Limited Period Offer

Terms & Conditions

1) Definition of 151 promise

Topic Standard Logo Description (*This is a promotional 151 promise for limited period only.)
151 promise 100 days replacement for hardware defect in handset from the date of purchase/activation date 50% buyback 151 promise after 305 days to 396 days from purchase/Handset Activation ( 11, 12 & 13 months of warranty period) One year for one time free Screen (LCP/TP/OGS) replacement (customer to pay labour charge ,Rs 250 , excluding taxes)

2.1 T&Cs: 100 days replacement

  • 100 days replacement offer applicable for new purchase for first 100 days from purchase or activation date
  • TECNO, comes with STANDARD 151 Promise of 100 days for customers, Activation of 151 membership card not required for 100 days replacement offer
  • Product Defect should be reported at Authorized Service Centre within 100 days of Purchase or Activation date
  • Product should Comply to Warranty Conditions
  • Replacement Handset shall be a new handset or repaired handset of Same Model
  • Replacement Handset shall be of same model and same color
  • Replacement handset with available color shall be promised if same color handset is not available
  • Replacement handset with similar spec shall be promised if same model of handset is not available , or else customer may need to wait for same model and same colour
  • Replacement handset shall be handover to customer at service centre only
  • In case of replacement handset found defective, defective handset shall be replaced with new handset
  • In case of 100days defect, only replacement handset is permissible, no cash back is allowed
  • Customer can request for repair within 100 days if repair time/days is more for him. In addition, handset shall still be valid for replacement within 100 days from activation.

2.2 T&Cs: One Year for one time free Screen replacement

  • Product Comply to Warranty Conditions ( other than screen damage),
  • ORIGNAL INVOICE MANDATORY for free screen replacement
  • 151 Club membership must be activated in HIOS/TECNO – website within 72 hrs of handset purchase (Please note : Company server shall check the activation time of handset purchase for 72 hrs calculation).
  • 151 Promise shall not applicable in case of unauthorized repair, Tampering , Liquid damage, Rough Usage
  • Out of warranty repair charges and cost of other parts than screen cost has to be borne by customer
  • Warranty of product shall continue for remaining warranty period after Broken screen replacement

2.3 T&Cs: 50% Buyback* (*this is a promotional offer for limited period only, T&C applied)

  • 151 promise is FREE for customer as an introductory 151 Promise for a limited period
  • 151 CLUB MEMBERSHIP CARD ACTIVATION WITH 72 HOURS IS MANDATORY
  • 151 Club membership must be activated in HIOS/TECNO – website within 72 hrs of handset purchase (Please note : Company server shall check the activation time of handset purchase for 72 hrs calculation).
  • The MRP new TECNO handset shall be applicable for purchase from TECNO E-commerce website
  • Company may withdraw the policy in future; however, products with Free 151 membership Card shall not be impacted
  • 50% buyback 151 Promise after 305 days to 396 days  from purchase/Handset Activation ( 11, 12 & 13 months of warranty period)
  • 151 CLUB membership is free for limited period only, company reserves right to withdraw the policy
  • Customer must have following
    • 151 CLUB MEMBERSHIP card should be activated for TECNO mobile by TECNO HIOS application or Tecno website
    • Product must comply to Warranty Conditions
    • ORIGNAL PURCHASE INVOICE MANDATORY
    • Gift Box with clearly visible IMEI label available, handset IMEI and IMEI on box should match
    • standard accessories are in Working condition
    • Scratch on phone acceptable occurred as a result of phone usage (Accidental Damage shall be treated as OUT Warranty)
    • Valid ID proof from Govt. of India
  • Valid ID proof from Govt. of India ; mandatory for availing 50% buyback 151 Promise from Authorized service center
  • Customer should keep the product box intact; however, box with clearly readable MRP sticker and IMEI sticker label is acceptable
  • In case accessory in missing with customer or not working condition, customer can buy original accessories from service partner to complete the box
  • IMEI on box and mobile handset must match to avail 151 Promise (except 100 days replacement cases)
  • 151 Promise shall not applicable if handset is found with unauthorized repair, Tampering , Liquid damage, Rough Usage
  • No cashback request shall be entertained , 50%* buyback is permissible to buy new available Tecno Phone from ONLY our e-commerce website
  • Replacement handset received under 100 days replacement is qualified for 50% buyback, however handset should qualify other T&C of 151 Promise except MISMACTH OF REPLACEMENT HANDSET’s IMEI and IMEI PRINTED ON BOX LABEL