Tecno's Promise

We try to be very careful when it comes to handling our precious smartphones, but mishaps do happen. This might lead to screen damage and expensive repair bills. But with Tecno's 1 Time Screen Replacement Promise and 12+1 Month Extended Warranty, we've got your back in case of an unfortunate event. When you buy Tecno, you don't just opt for an amazing smartphone experience but also choose peace of mind.

1 Time Screen Replacement*

The promise of 1 time screen replacement keeps your worries at bay even if the phone's screen breaks.

1 Month Extended Warranty

While most brands offer 12 months warranty, the promise of 1 month extended warranty gives you an extra one month of peace of mind even after the warranty gets over.

TECNO cares for the peace of mind of its customers, and hence in this times of uncertainty, we would like to ensure that our customers have nothing to worry about when it comes to their TECNO smart phones. For all those TECNO smartphones customers whose 13th month warranty protection is ending between 20th March to 31st May 2020, TECNO is giving 2 additional months of warranty to all the customers.

T&C:

1. Policy not valid after 6months of product purchase only for Original purchaser of the product(customer).

2. Valid proof of purchase required to avail policy .

3. Labor cost INR 500 + Taxes to be borne by customer.

4. Phones must be in identifiable condition by its IMEI no/IMEI sticker.

5. Normal wear & tear , scratches are not eligible for free screen replacement.

6. Other parts than screen if found damaged/defective for whatsoever reason is chargeable to customer

7. If device is repaired by unauthorised person,water damage,abuse, misuse, fire, earthquake, war and other natural disasters, force majeure caused by the damage.

8. the mobile phone suffered catastrophic damage such as crushed or bent whatsoever reason is not eligible for free screen replacement.

9. Only Screen can't be claimed by customer without repair at authorised service center.

10. Kindly refer box package for offer available with product. Policy /Offers can be model specific. One time screen replacement is not applicable on Spark Power & Spark Power 2 models

*Disclaimer - TECNO Mobiles reserves the right to change or withdraw the above mentioned policies without prior notice.